Library student assistants: Common questions/help

The library uses Princh for print payments. There are "how to" sheets all around the library. If someone's payment is flagged by their bank, which may happen because Princh is in Denmark, it is OK to help them print by typing in the code and then accepting cash.

Ask a fulltime person what the code is.

Help!

Depending on which campus you are on, you may hear this a lot. You can help students troubleshoot.

1. Remind them that their username includes  @student.athenstech.edu

3. If they are on their own device, have them try clearing their search history/cache. 

4. If they are on their own device, have them try to logon from a library computer.

5. If they still can't log in, they can request a password reset. From the Athens Technical College Website go to Current Students -->Student Resources.

6. Scroll down to email support & password reset

For more information see the library FAQ What if I can't access my blackboard? Feel free to come get one of us if you are unable to help.

A student might approach you for help accessing the Respondus LockDown Browser (LDB). Here's what you need to know.

1. Athens Technical College desktop computers already have LDB installed. Ask a library staff member about which laptops have it installed.

2. If a student is using one of ATC's computers to take a test, make sure that the computer has a webcam. Many of the exams taken via LDB will need it.

3. If a student wants to install LDB on their personal computer, they will need a link from their instructor. They cannot install it directly from the Respondus webpage.

4. The LDB will need to be opened BEFORE the student logs into BlackBoard.

If none of these tips help, please ask a member of staff. We are here to help you, as well!

Textbooks are a confusing issue around here. Things to be aware of:

• We do check out textbooks to dual enrollment and dual achievement students (high school students taking college classes)
• We do not check out textbooks to other students.
  • If someone asks about getting a textbook, ask if they are in high school. 
  • If they are not, send them to the bookstore. Lots of people confuse the library and the bookstore.
  • If they really wanted to check and see if we have a copy of their textbook to loan, you can go ahead and look it up in O.W.L. 
    • Chances are we won't have it, or we might have an older edition on the Shelves
  • We might have a copy of their textbook on reserves. They are welcome to use that but reserves have very short loan periods and in most cases must be used in the library. So, while someone might want to use a reserve book while waiting for their book to come in, for example, it's really no substitute for having their own.
• Your experience as a student is valuable here. 
  • People hang signs advertising textbooks for sale around the student center and outside the library. Have you seen one?
  • Where do you get your books? ATC bookstore? Chegg? Amazon? Do you rent or buy? You might know something they haven't thought of.

You can look up any ATC faculty or staff member in the staff directory. Go to the Athens Technical College homepage and click on Faculty and Staff directory at the top right.

No, none of our libraries have a fax machine. UPS and FedEx stores generally offer this service.